Last updated: 16 June 2025
All bookings are subject to availability. By completing a booking through our website, you agree to these terms and conditions.
A non-refundable deposit of £10 per person is required at the time of booking. Your booking is not confirmed until the deposit has been received. The deposit will be deducted from your final bill on the day.
You may cancel your booking at any time using the cancellation link provided in your booking confirmation email.
Please note that all deposits are non-refundable. This applies regardless of the reason for cancellation or the notice period given.
If you need to change the date, time, or party size of your booking, please contact us at downtontearoom@gmail.com or call 07376 417 419. We will do our best to accommodate changes subject to availability.
If we are unable to accommodate your requested change, your original booking will remain in place or you may choose to cancel (deposit remains non-refundable).
Please arrive at your booked sitting time. We allow a grace period of 15 minutes, after which we may release your table to other guests.
If you do not arrive and have not contacted us, this will be treated as a no-show. Deposits are not refunded for no-shows.
Please let us know of any dietary requirements or allergies when making your booking. We will do our best to accommodate your needs, but please be aware that our kitchen handles common allergens including nuts, gluten, dairy, and eggs.
Whilst we take every care, we cannot guarantee a completely allergen-free environment.
Deposits are collected securely via Stripe at the time of booking. The remaining balance is payable on the day of your visit. We accept card payments and cash.
If you have any questions about these terms, please get in touch: